Privacy Policy

Autism Alliance values the privacy of every parent, guardian, child, visitor, and user of this website. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, submit an enquiry, book an appointment, or use our services.

By using this website, you agree to the terms of this Privacy Policy.

1. Who We Are

Autism Alliance Private Limited is a Child Development and Early Intervention Centre providing integrated developmental therapies, special education, assessments, and structured parent training programs for children with neurodevelopmental and related developmental conditions.

Contact Details

• Autism Alliance Private Limited
• 114, Green Field, Kochar Market Road, Near National Lab, Ludhiana 141002, Punjab, India
• Email: info.autismalliance@gmail.com
• Phone: +91 9646 44 3200, +91 83838 49217
• Website: www.autismalliance.in

2. Information We May Collect

We may collect the following information from you:

A. Personal Information

• Name of parent or guardian
• Phone number
• Email address
• Postal address
• Any information submitted through contact forms, appointment forms, admissions forms, or enquiry forms

B. Child-Related Information

• Child's name
• Age or date of birth
• Developmental concerns shared by the parent or guardian
• Medical, behavioural, educational, therapy, or assessment-related information voluntarily submitted by the parent or guardian
• Reports, documents, or records shared for screening, consultation, assessment, enrolment, or therapy planning

C. Technical Information

• IP address
• Browser type
• Device information
• Date and time of visit
• Pages visited on the website
• Cookies or similar tools, where applicable

D. Payment and Transaction Information

If online payment is enabled in future, we may collect limited billing or transaction-related details. Card and banking data, if any, should be processed through authorized payment service providers and not stored by us except where legally necessary.

3. Sensitive Information

Because we work in the area of child development and intervention, some information shared with us may be sensitive in nature. This may include health-related, developmental, behavioural, therapy, psychological, educational, or assessment-related information.

We collect such information only where reasonably necessary for lawful and professional purposes, such as responding to enquiries, understanding a child's needs, conducting screening or assessment, planning services, admissions, parent guidance, and service delivery.

4. How We Collect Information

We may collect information in the following ways:

• When you fill out forms on the website
• When you call, email, WhatsApp, or otherwise contact us
• When you request appointments, admissions, assessments, or consultations
• When you submit reports or records
• When you interact with the website through cookies or analytics tools
• When you communicate with us through social media, online campaigns, or other digital channels

5. Why We Use Your Information

We may use your information to:

• Respond to enquiries and communication requests
• Schedule or manage appointments, screenings, consultations, assessments, or admissions
• Understand developmental concerns shared by parents or guardians
• Provide services, support, guidance, and care coordination
• Review records and plan assessments or intervention pathways
• Communicate important updates, reminders, or service-related information
• Maintain internal records and administrative documentation
• Improve the website, service experience, and communication quality
• Comply with legal, regulatory, accounting, or professional obligations
• Protect our legal rights and safety, and the safety of children, parents, staff, and visitors

6. Consent

Where required, we collect and process personal information with consent.

If you submit information relating to a child, you confirm that you are the child's parent, lawful guardian, or otherwise duly authorized to provide such information.

Where consent is the basis of processing, you may withdraw your consent by contacting us. However, if certain information is necessary for providing a service, assessment, appointment, or response, withdrawal of consent may affect our ability to continue that process.

7. Children's Data

We understand that information relating to children requires a higher standard of care.

Where personal information of a child is collected through this website or related digital communications, we expect such information to be submitted only by the child's parent, lawful guardian, or an authorized caregiver acting with proper authority.

We process child-related information only to the extent reasonably necessary for health, developmental, educational, or intervention-related purposes connected with our professional services.

8. Sharing of Information

We do not sell personal information.

We may share information only when reasonably necessary and lawful, including:

• With our internal clinical, therapy, assessment, education, or administrative team on a need-to-know basis
• With service providers who support website hosting, IT support, communication tools, record management, analytics, or appointment systems, subject to appropriate confidentiality and security controls
• With professional consultants, where necessary for lawful business operations
• With government authorities, courts, regulators, or law enforcement, where required by law
• With third parties where you have given consent or specifically requested such sharing

If reports, records, or information need to be shared with another professional or institution at your request, we may do so with your consent or written instruction, unless disclosure is otherwise required by law.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as long as required under applicable law, professional standards, taxation, accounting, or dispute resolution requirements.

When information is no longer required, we take reasonable steps to delete, erase, anonymize, or securely store it as appropriate.

10. Data Security

We take reasonable technical, organizational, and administrative safeguards to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic storage or internet transmission is completely secure. While we take reasonable care, we cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you may request to:

• Access the personal information you have shared with us
• Correct inaccurate or incomplete information
• Update your contact or other details
• Request erasure of information, where legally permissible
• Withdraw consent, where processing is based on consent
• Raise a grievance relating to your data or its processing

To exercise any of these rights, please contact us using the details below.

12. Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve performance, and enhance user experience.

You may manage cookies through your browser settings. If we use advertising or remarketing tools in future, this Privacy Policy and our cookie notice, if any, should be updated accordingly.

13. Third-Party Links

This website may contain links to third-party websites, platforms, or tools. We are not responsible for the privacy practices, content, or terms of those third parties. Users should review their policies separately.

14. Data Accuracy

You are requested to provide accurate and complete information. Autism Alliance is not responsible for issues arising from incorrect, incomplete, outdated, or misleading information submitted by users.

15. Grievance and Privacy Contact

For any privacy-related concerns, requests, corrections, or complaints, you may contact:

• Grievance Officer / Privacy Contact
• Autism Alliance Private Limited
• Email: info.autismalliance@gmail.com
• Phone: +91 9646 44 3200 / +91 83838 49217
• Address: 114, Green Field, Kochar Market Road, Near National Lab, Ludhiana 141002, Punjab, India

We will make reasonable efforts to respond within a reasonable time and in accordance with applicable law.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date. Continued use of the website after changes means you accept the updated policy.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts at Ludhiana, Punjab.